Exchange and return

Terms of the Goods Return

According to the Law of Ukraine "On the Protection of Consumer Rights" No. 1023-XII dated 12.05.1991, perfumery and cosmetic products belong to the list of non-food products of proper quality that are not subject to return or exchange. The document provides the following wording: "The consumer has the right to exchange a non-food product of appropriate quality for a similar one from the seller from whom it was purchased, if the product does not satisfy them in terms of shape, dimensions, style, color, size or for other reasons cannot be used for its purpose".

According to the Resolution of the Cabinet of Ministers of Ukraine No. 172 dated 19.03.1994 "On the Implementation of Certain Provisions of the Law of Ukraine "On the Protection of Consumer Rights", the list includes, among other things, perfumery and cosmetic products, personal hygiene products, underwear and tools for manicure and pedicure.

What Goods can be returned

The customer must understand that exchange or return is possible only within 14 days in accordance with the procedure provided by the current legislation. We always try to meet the needs of our customers, so you have the right to return the goods if:

• such goods is not included in the list approved by Resolution of the Cabinet of Ministers of Ukraine No. 172 dated 19.03.1994;
• you received the goods of inadequate quality;
• the contents of the package do not correspond to what you ordered (damaged packaging, completeness, etc.);
• the goods has not been used and has no signs of use;
• the goods has a complete set and undamaged packaging;
• if it is the same goods that our store sold.

The procedure for exchanging or returning goods

If you received the goods of poor quality that you would like to exchange or return, you need to follow three simple steps:

1. Take a picture of the goods (defect, label and packaging).
2. Send us a photo to order@kodi-professional.eu with the note "Return" or "Exchange", specifying the order number.
3. Wait for a call from our manager to resolve the situation.

Refunds

Refunds are made by standard bank transfer to the account previously specified by the recipient. The return should be expected within an average of 3 working days after the return of the goods to the warehouse of the online store.